Service Temporarily Unavailable on Windows 7

Hello all,

I’m using BitNami, specifically the Tracks stack, and have just upgraded to Windows 7. However when I try to access the stack, it gives me a “Service Temporarily Unavailable” error.

I’ve tried starting, stopping, uninstalling and installing the service. Also I can access the localhost page fine, just not the stack.

I don’t want to uninstall for fear of losing my data.

Thank you.

Hi,

Could you check if you can access to http://localhost:3001 ? Do you have the Windows firewall enabled?

Thanks for the quick response. I get an “Unable to connect” message when trying to connect to that port. I just double checked and Windows Firewall is disabled.

Could you try to start manually the “tracksMongrel” service from the services panel?

Right, I forgot to mention that – there is tracksMongrel service listed, though I do see tracksApache and tracksMySql. That’s part of why I tried to reinstall the service.

I tried reinstalling and the service works, which is great, but even though I installed in a new directory (and port), my old installation now works but shows a blank database.

Is there a way to recover my old database from the old directory? Thanks!

Hi,

You can create a dump of the old database and restore in the new one:

1. Open a commad prompt and go to the old installation directory:

> cd “C:\Program Files\BitNami Tracks Stack old”
> use_tracks.bat
> mysql -u root -p bitnami_tracks > tracks_backup.sql

2. Then go to the new installation folder and try the following:

> cd “C:\Program Files\BitNami Tracks Stack new”
> use_tracks.bat
> mysql -u root -p bitnami_tracks < tracks_backup.sql

I hope it helps

That did it, awesome! Thank you so much.

I’m glad to hear this!